During our busier periods despatch of all orders can take 7-10 working days and personalised items the can take 10-15 working days.
We send all parcels (excluding wallpaper) via Royal Mail, you will receive an email once your purchase has been dispatched and a tracking number will be attached to your email, which will take you to the Royal Mail Track & Trace when clicked. All parcels will come well packaged to avoid damage.
Standard Delivery is £2.99 for A4 prints and single textile products. Standard Delivery is £4.99 for bigger orders, ceramics and A3+ prints. We send all parcels Tracked 48. Orders over £75 will receive Free Delivery (excluding wallpapers).
Please note orders that include personalised items will take 5-7 working days to despatch.
Please note all new home & lifestyle items will be shipped from our other warehouse.This means they may arrive separately to products not in this range. You will be notified by email when they have been dispatched.
Royal Mail advises delivery for second class services can be up to 3-5 working days. In the event your parcel is still not with you beyond this timeframe, we advise you contact the Royal Mail first to attempt to locate your parcel. Please note, we cannot re-send orders until they are officially declared lost under Royal Mail guidelines (10 working days).
Next Day delivery is available for £6.95 on orders placed before 1pm Monday - Thursday. Orders placed after 1pm using the Next Day delivery option will be sent the following business day using Next Day delivery. Please note, Next Day delivery is not available on large prints and wallpaper at this time.
Wallpaper is shipped by DPD and we advise delivery can be up to three weeks. Shipping rates start at £10 for UK shipping.
*Pre-orders* Please note that orders that include an item that has been purchase on a pre-order status will be held and shipped when the pre-order item is due to commence despatch.
DELIVERIES OUTSIDE THE UK
We are pleased to be able to send items internationally, all shipping rates are stated at checkout depending on location. International Standard orders are sent out via the Royal Mail and prices are listed below:
Ireland - £10
Europe - £10 - We are shipping to Europe but please be aware that custom charges may occur depending on your location.
USA - £15
Australia - £15
Asia - £15
Wallpaper is shipped by DPD and we advise delivery can be up to three weeks. Shipping rates start at £15 for wallpaper depending on destination and weight.
All returns are payable by the customer. Please return any unwanted items within 14 days.
Prints: All prints are printed on-demand. We accept exchanges and refunds for non-personalised prints. Personalised prints are non-refundable.
Textile Products: Personalised textile products are non-refundable. All other textile products can be returned in an unused, new condition.
Wallpaper: Returns accepted on all wallpaper which is still in original packaging in an unused, new condition.
Cards & Wrap: Returns accepted in unused, new condition.
Mugs: Returns accepted in unused, new condition.
Clothing & Bedding: Returns accepted on unused, unopened bedding. Clothing; all tags must be intact and garments unworn.
Dog Accessories: To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it. Please measure your dog before ordering.
Home & Lifestyle Collection: Returns accepted in unused, new condition. These need to be returned to our other warehouse with the address: Eleanor Bowmer Returns, Magnum House, Valepits Road, Garretts Green Trading Estate, Birmingham, B33 0TD
We want you to be happy with your purchase, and we aim all orders arrive in the same condition that we dispatch them, if anything arrives damaged, faulty or there is any other problem with your order then please contact us within two weeks of receiving your faulty/damaged and we'll do our best to resolve this for you!
Eleanor Bowmer Returns
Unit 5/6 Albion Business Centre
Wardley Industrial Estate
Eleanor Bowmer Returns
Garretts Green Trading Estate
If you are unsure which warehouse to send your returns or have any queries, please just drop us an email at firstname.lastname@example.org