General FAQs

SAMPLE SALE

Orders placed over our Sample Sale will be shipped within 10 Working Days.

Orders can not be amended, cannot be cancelled and separate orders can not be combined. 

IMPORTANT: All sample sale products are non-refundable and non-returnable.

 

For delivery and returns information please refer to the Delivery and Returns page on our website

I've ordered and received a parcel but only received part of my order?

Some products are shipped from our other warehouse and will arrive in separate parcels. Please allow a couple more days for a second parcel to arrive. 

I'm not sure what size Jumper to order? 

Please find our Jumper Sizing guide below, These Jumpers are unisex so may fit a little bigger/different to clothing from Zara or other stores! 

 I'm not sure what size of Dog accessory to order?

For any sizing questions please refer to the sizing details on our website, pictures in the product photos or the highlights on social media. Please measure your pet before ordering. Products returned tried on or worn will not be eligible for a refund.  

I would like to change item/s that I have ordered?

We are unable to amend your order once your order is confirmed.

 I need to change personalisation details on my order?

We advise customers to please be very careful when adding personalisation details to their order, your order will be personalised as per your note with the same spelling/grammar/colour you have typed/selected.

Orders cannot be amended once confirmed. Please also be aware that personalised products are non-refundable and non-returnable.

Please double check your personalisation details before you place the order. You can check the personalisation on our order confirmation.

I’ve made serval orders, please can I combine them?

Unfortunately, due to the volume of orders that we receive, we are unable to combine orders.  

I’ve ordered a personalised item/s but it hasn’t been shipped yet?

Personalised items have a longer turnaround. These products take 5-7 working days to be made. During our busier periods please allow an additional 10 working days for your order to be despatched. 

I’d like to cancel my order? 

To cancel your order please email hello@eleanorbowmer.co.uk. Please note, your order can only be cancelled if the packing team have not already picked up your order. Orders placed during increased traffic sale periods and Christmas cannot be cancelled.

I’ve ordered a large scale print that hasn’t arrived with my order?

Large Scale Prints (A2, A1 & 50x70) are sent in a pink tube parcel. Separately to other parcels. 

I’ve ordered Gift Wrap in my order can you wrap the items?

We currently do not have a Gift wrap Service but all our orders are sent out beautifully wrapped in our branded tissue paper and sticker.  

I'd like to send an item back which warehouse is it sent to? 

Please see returns information on our Deliveries and returns page.