In the unlikely event you do not love your items and want to return them, please find all returns information below.  

Log into your account here and create a returns request. This will then be reviewed by our team and a label will be sent for you to return your order to us. 

We charge a flat rate postage fee of £3.50 for each return (not per item returned), this will be deducted from the amount refunded to you. Faulty returns are not charged a returns postage fee. 

The address below is only to be used if the above option is not available to you.

Returns Address: 

Returns at Eleanor Bowmer 
Unit 5/6 Albion Business Centre 
Wardley Industrial Estate 
M28 2LY  

Your refund will be processed within 7 working days of us receiving your return given it's in the conditions mentioned below: 

-All returns are payable by the customer.  
-Returns must be sent to us within 14 days. 
-Please ensure your order number is included or we will be unable to process your return. 
-All products must be returned in unused condition with original tags/packaging  
-Any Personalised items (textiles or prints) & products purchased from our sample sale are non-refundable.  
-We advise customers to send their returns to us on a tracked service. 

Wallpaper Return 

Returns are accepted on all wallpaper which is still in the original unopened packaging in an unused, new condition. The Returns window for wallpaper is 28 days.  

We are so sorry! We currently do not offer currently offer exchanges. 


We aim for all orders to arrive in the same condition that we dispatch them, if anything arrives damaged, faulty or there is any other problem with your order then please contact us within two weeks of receiving your order.  

If any product develops a fault after 6 Months, it is up to the customer to prove this was faulty at the point of delivery.  

If you have any queries, please just drop us an email, including your order number and any relevant information or images to