RETURNS

RETURNS 
 
In the unlikely event you do not love your items we are happy to accept returns for all orders placed through eleanorbowmer.co.uk within 30 days of receiving your order.

Simply log into our Returns Portal and create a returns request. This will then be reviewed by our team. 

For our UK customers, we provide a returns label at a flat rate postage fee of £3.50 for each return (not per item returned), this will be deducted from the amount refunded to you. Faulty returns are not charged a returns postage fee. 

For international customers separate instructions will be provided once your return request has been approved. 

Your refund will be processed within 7 working days of us receiving your return given it's in the conditions mentioned below: 
 
Please note:

-Returns must be sent to us within 14 days of your request being approved. 
-Please ensure your order number is included or we will be unable to process your return. 
-All products must be returned in an unused condition with original tags/packaging  
-Any personalised items (textiles or prints) are non-refundable. 
 

Wallpaper Return 

Returns are accepted on all wallpaper which is still in the original unopened packaging in an unused, please follow the steps above.

Framed Prints

Our framed prints are made to order and are not returnable in our 30 day policy, please contact us if there is a fault with your order.
 
Exchanges 

We currently offer size exchanges on clothing items.
 

Faulty / Damaged Items: 

We aim for all orders to arrive in the same condition that we dispatch them, if anything arrives damaged, faulty or there is any other problem with your order then please contact us within 14 days of receiving your order.  

If any product develops a fault after 6 months, it is up to the customer to prove this was faulty at the point of delivery.  
 

If you have any queries, please just drop us an email, including your order number and any relevant information or images to hello@eleanorbowmer.co.uk