All returns are payable by the customer. Please return any unwanted items within 14 days.
Your refund will be processed within 7 working days of us receiving your return. We advise customers to send their returns on a tracked service.
Please ensure your order number is included or we may be unable to process it.
Returns at Eleanor Bowmer
Albion Business Centre
Wardley Industrial Estate
Prints: All prints are printed on-demand. We accept exchanges and refunds for non-personalised prints. Personalised prints are non-refundable.
Textile Products: Personalised textile products are non-refundable. All other textile products can be returned in an unused, new condition.
Wallpaper: Returns accepted on all wallpaper which is still in the original packaging in an unused, new condition.
Cards & Wrap: Returns accepted in unused, new condition.
Mugs: Returns accepted in unused, new condition.
Clothing & Bedding: Returns accepted on unused, unopened bedding. Clothing; all tags must be intact and garments unworn.
Dog Accessories: To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it. Please measure your dog before ordering.
Home & Lifestyle Collection: Returns accepted in unused, new condition.
Items sent in a gifting box need to be returned unopened.
We want you to be happy with your purchase, and we aim for all orders to arrive in the same condition that we dispatch them, if anything arrives damaged, faulty or there is any other problem with your order then please contact us within two weeks of receiving your faulty/damaged product and we'll do our best to resolve this for you!
If any product develops a fault after 6 Months, It is up to the customer to prove this was faulty at the point of delivery.
Items error/faulty requiring to be returned to us, customers will be sent a Free Returns Label please note postage charges paid by the customer cannot be reimbursed.
If you have any queries, please just drop us an email at email@example.com
We're sorry, we currently do not offer exchanges. Please feel free to return your products to us for a full refund.