Orders placed from the 23rd December
Our print team will be taking a short break over the Christmas period meaning a little delay in shipping your order or part of your order.
Greetings cards, gift wrap, prints, Christmas textiles and personalised items are expected to ship from the 5th January.
Update - 29th December: New orders are expected to begin shipping from the 12th January.
Wallpaper samples will also be shipped from the 5th January - wallpaper rolls are made to order and ask to allow up to 4 weeks from the 5th January for orders to ship.
If you have ordered multiple items, you may receive your order in separate parts, we will ship each part as soon as possible although due to the delays to the items above there may be an extended period between receiving each part.
UK Delivery
All shipping charges are calculated at the checkout.
Personalised items - Our personalised items are made to order, please allow a few extra days for shipping, we may ship your other items separately.
Last minute gifting - Need a gift in a hurry? Same-day London delivery is available on a selection of our gifts. Shop the collection here. Not in London? Our Eleanor Bowmer Gift Cards are always available and are sent immediately via email - perfect for a last-minute surprise!
Delivery Information
Standard Delivery
Orders placed with Standard Shipping will be despatched within 2-3 working days.
We send all parcels on a Tracked 48 service.
Please note:
- Free UK Standard Delivery over £40 only applies to UK orders with an order value reaching over £40, which is calculated at the checkout. Wallpapers are excluded from Free UK Delivery as they have to be shipped separately with a different courier.
- Standard Delivery in Peak Period and Sales including Black Friday
Please note your order may take a little longer than usual to arrive, as we expect an increase in volume of orders during this sales period. Please allow 7-14 working days for your order to be shipped, you will receive an email notification. If you'd like your order sooner please select our Next Day UK Delivery Service.
Next Day Delivery
Orders placed with UK Next Day Shipping before 2pm Monday – Friday will be shipped the same day. Orders placed after 2pm will be shipped the next working day. Excludes Bank Holidays and weekends. We send Next Day UK parcels on Tracked 24 service.
All tracking information will be sent to the email entered at the point of order. To Track your order with your reference number, use this link: Royal Mail Track & Trace . If you registered, you can also login to your account to check the status of your order and find the tracking information when it has been shipped.
Wallpaper Deliver
Our wallpapers are bespoke and printed to order we advise delivery can be up to five weeks. All tracking information and a delivery window will be sent to your contact details entered at the point of order.
In the unlikely event your parcel is taking longer than expected we advise you to contact the courier first. Please note, we cannot resend orders until they are officially declared lost under Royal Mail guidelines (10 working days).
Delivery Outside The UK
Including Ireland, Europe, Asia, North America, South America, Canada, Australia and New Zealand. Shipping charges are calculated at the checkout depending on location and parcel size.
Orders delivered outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination, and you will be responsible for the payment of any such duties and taxes. For more information, please contact your local customs office.
Eco-Friendly Packaging
We offer eco-friendly packaging with every order. All orders come in cardboard packaging that can be recycled. All A4 & A3 prints are posted flat packed in an envelope with cardboard backing in a compostable cellophane wrap. We use branded tissue paper and paper void fill when required to provide extra protection for the products.
